Shipping policy

Order Confirmation

  • Once your order is confirmed, it will be shipped within 1-4 working days.
  • You will receive a shipment confirmation via email from www.ciaomalli.online/pages/contact , once it is completed.


Order Live Tracking

Your shipment will be done through Poste Italiane Delivery / DHL / BRT / GLS based on your location.

Delivery Concerns

If you face any problems with a delivery, please contact at www.ciaomalli.online/pages/contact  or +39 3337856025 (Whatsapp/Mobile).

It is important for you to ensure self-availability to receive the order at the time of delivery.

 

Reasons for delivery failures:

  • You provided the wrong phone number or address for delivery
  • There is a mistake in the address for delivery that was provided
  • The address for delivery is not reasonably accessible
  • The address for delivery cannot safely be accessed
  • There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
  • Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).

Note: Re-delivery will be chargeable in the above mentioned cases.

 

Customs, Duties and Taxes

Ciaomalli.online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

www.ciaomalli.online takes care of any damages or lost items during shipping. If you received your order damaged, please contact us at  www.ciaomalli.online/pages/contact

Follow these steps to report the same:

  • 1. Take pictures of the damaged items.
  • 2. Send us an email to www.ciaomalli.online/pages/contact with your order no and pictures of the damaged items.

 

International Shipping Policy

We currently do not ship outside of the EU.